Reference

Your Account Rights and Our Rules, Clearly Stated

These terms govern every account on coins888 — how you open one, how deposits and withdrawals work through GCash, Maya, and InstaPay, and what happens when a dispute comes up.

Account eligibility rulesGCash, Maya, InstaPay deposit termsWithdrawal verification stepsDispute and suspension processHow to reach us about your account

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What These Terms Actually Cover

coins888 Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Opening an account on coins888 means you have read and accepted these terms in full. Your account is personal — it cannot be transferred, shared, or held on behalf of someone else. Each account must be linked to one verified identity, and the e-wallet or bank

1
account you use for deposits must be registered in your own name. This applies whether you fund through GCash, Maya, or InstaPay. We reserve the right to suspend or close an account where we have reason to believe the terms have been broken — including cases
2
of duplicate accounts, mismatched payment details, or activity that conflicts with applicable law. If your account is suspended, funds held in your account wallet are not automatically forfeited; we will communicate the reason and the steps to resolve it within the timeframe stated in our support
3
response policy. Winnings and withdrawal eligibility depend on completing any active wagering conditions and passing identity verification. We do not process a withdrawal to a GCash or Maya account that does not match the name on your coins888 account. For InstaPay transfers, the receiving bank or
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e-wallet account must also match. These rules exist to protect your account — not to delay it.

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

TERMS SUPPORT CHANNELS

How to Reach Us About These Terms

If you have a question about how a specific rule applies to your account — whether it involves a GCash deposit that was flagged, a withdrawal held for verification, or a rule you want clarified before you act — our support team handles terms-related queries through the channels below. Players in Bacolod and across the Philippines can reach us through the same paths.

ACCOUNT SECURITY STANDARDS

How We Protect Your Account Under These Terms

Security and fair handling are built into the way these terms are applied, not just written into them. Your account data, transaction history, and payment details are handled according to the obligations described below. If anything changes in these terms, we notify you through your registered contact details before the change takes effect.

Payment Detail Protection

Your GCash, Maya, and InstaPay details are stored under encryption and are only used for the transaction you authorised. We do not share payment details with third parties outside of what processing requires.

Account Data Retention

We keep your account records for as long as required by applicable law and our internal compliance obligations. You may request a summary of the data we hold by contacting support through any channel listed above.

Term Change Notification

When we update these terms, we send notice to your registered email or mobile number at least seven days before changes take effect. Continued use of the account after that date means acceptance of the revised terms.

Dispute Resolution Path

If you believe a rule has been applied incorrectly to your account, raise it through live chat or email within 30 days of the disputed action. We review, respond, and state the outcome in writing.

Questions We Get Asked About These Terms

The answers below cover what we hear most from account holders in the Philippines — from payment name-match rules to what happens when an account is flagged. If your question is not here, live chat is the quickest path to a direct answer.

This is an anti-fraud measure required under our terms. If the names do not match, your withdrawal will be held until identity verification is completed through our support team.

No. Our terms require that all payment accounts belong to the registered account holder. Deposits or withdrawals using another person's Maya account may result in a hold or account review.

A suspension does not automatically forfeit your balance. We communicate the reason and the steps to resolve it. Verified balances are returned once any compliance review is complete.

Contact support via email or live chat and request a data summary. Include your registered mobile number. We respond in writing with the information we are permitted to share under applicable rules.

At least seven days before any change takes effect, we send notice to your registered contact. If you disagree with the updated terms, you should stop using the account and contact us.

Raise disputes within 30 days of the action you are questioning. Contact us through live chat or the email form, describe the specific transaction or ruling, and we will respond in writing with our finding.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

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Your Account Rights and Our Rules, Clearly Stated

How to Reach Us About These Terms

How We Protect Your Account Under These Terms

Payment Detail Protection

Account Data Retention

Term Change Notification

Dispute Resolution Path

Questions We Get Asked About These Terms

01 Why does my GCash name need to match my coins888 account name?

02 Can I use another person's Maya account to deposit or withdraw?

03 What happens to my account wallet balance if my account is suspended?

04 How do I get a copy of the data coins888 holds on my account?

05 How far in advance will I be notified if these terms change?

06 What is the deadline to dispute a decision made against my account?

Terms & Conditions

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